FAQs
What is Zeroqu?
Zeroqu is an advanced Emission Management and Performance Optimization tool designed to help maritime companies monitor, analyze, and reduce their environmental impact while improving operational efficiency.
Who can use Zeroqu?
Zeroqu is ideal for shipowners, operators, fleet managers, and charterers looking to optimize vessel performance, comply with emission regulations, and reduce fuel consumption.
How does Zeroqu help in emission management?
Zeroqu collects real-time and historical vessel data to track CO₂ emissions, CII ratings, and other key performance metrics, providing insights for regulatory compliance and emission reduction strategies.
What performance management features does Zeroqu offer?
Zeroqu helps monitor fuel efficiency, voyage performance, hull & propeller conditions, and machinery health, offering AI-driven recommendations to enhance operational efficiency.
Setup & Onboarding
What do you need from me as the client to set up the platform in terms of time, effort, and data?
Setting up Zeroqu is straightforward. Here’s what we require:
Time: The setup typically takes 1–2 weeks, depending on fleet size and data availability.
Effort: Our team handles most of the implementation, but we need basic inputs from your technical and operations teams during onboarding.
Data: To ensure accurate insights, we require: Vessel particulars (IMO number, specifications)Historical voyage & fuel data (Noon reports, engine logs)Real-time data sources (if available) (sensor/API integrations)Compliance-related documentation (for regulatory tracking)
Integration: If connecting to existing fleet management systems, we’ll coordinate API setup with your IT team.
Our support team works closely with you to ensure a seamless onboarding experience, with minimal disruption to daily operations.
User Management & Access Control
How many users can I set up from my side as per the subscription model?
The number of users depends on your subscription plan:
- Basic Plan: Up to 5 users
- Standard Plan: Up to 20 users
- Enterprise Plan: Unlimited users with custom access levels
Additional users can be added as needed, subject to pricing adjustments.
What are the different user roles and permissions?
Zeroqu offers role-based access control (RBAC) to ensure the right level of access for each user. The primary roles include:
- Admin: Full access, including system configurations, user management, and billing.
- Fleet Manager: Can monitor all vessels, generate reports, and manage compliance tracking.
- Operations Team: Can access voyage performance, fuel efficiency, and route optimization tools.
- Technical Superintendent: Can monitor machinery health, predictive maintenance insights, and vessel efficiency.
- Read-Only Users: Can view reports and dashboards but cannot make changes.
Custom roles and permissions can be set up based on organizational requirements.
Flexible Subscription & Module Customization
Is Zeroqu’s subscription model flexible?
Yes! Zeroqu offers a modular subscription model, allowing users to choose only the features they need, reducing costs and ensuring a tailored experience.
Can I customize my subscription based on my fleet’s needs?
Absolutely. You can subscribe to specific modules (e.g., CII tracking, fuel performance, predictive maintenance, or regulatory reporting) and scale up or down as needed.
Can I upgrade or modify my subscription later?
Yes, Zeroqu’s pay-as-you-grow model allows you to add or remove modules anytime, ensuring flexibility as your fleet’s requirements evolve.
What are the key modules available in Zeroqu?
Zeroqu offers a range of independent yet interconnected modules, including:
- Emission Monitoring & Compliance (IMO DCS, EU MRV, CII tracking)
- Voyage & Route Optimization
- Fuel Performance & Efficiency Analysis
- Predictive Maintenance & Machinery Health
- Fleet-Wide Performance Benchmarking
Support & Response Time
What is your escalation matrix and turnaround time for queries?
Based on complexity
- Critical issues (e.g., system downtime) are prioritized with immediate escalation.
- Enterprise clients receive a dedicated account manager for personalized support.
Emission Management & Compliance
How does Zeroqu assist with IMO & EU regulations?
Zeroqu ensures compliance with IMO DCS, EU MRV, CII, EEXI, and other international emission regulations by automating data collection, reporting, and providing real-time compliance tracking.
Can Zeroqu help improve my CII rating?
Yes, Zeroqu provides CII predictions, scenario analysis, and actionable insights to optimize vessel performance and maintain a favorable CII rating.
Does Zeroqu support fuel transition strategies?
Zeroqu helps shipowners evaluate alternative fuels, energy efficiency measures, and decarbonization pathways through data-driven decision-making.
Technical & Data Management
What data sources does Zeroqu integrate with?
Zeroqu connects with onboard sensors, noon reports, AIS data, engine monitoring systems, and weather data to provide a holistic view of vessel performance.
How is data security handled in Zeroqu?
Zeroqu follows industry-best security practices, ensuring encrypted data storage, secure API access, and GDPR compliance.
Can Zeroqu integrate with existing fleet management systems?
Yes, Zeroqu offers API-based integration with leading fleet management, ERP, and reporting systems for seamless data exchange.
Usage & Support
How can I access Zeroqu?
Zeroqu is a web-based and cloud-hosted solution, accessible via desktop and mobile devices. Platform can be accessed on mobile devices, but pages are not optimized for it however it is fully optimized for iPad/notebook.
Is training required to use Zeroqu?
Zeroqu has an intuitive user interface, but we provide training, onboarding sessions, and 24/7 customer support for seamless adoption. Additionally, each section of our platform includes user guidance that is easy to understand, helping users navigate features effortlessly and maximize the platform's benefits.
What kind of support is available?
Our support includes live chat, email assistance, a knowledge base, and dedicated account managers for enterprise clients.
Is there a free trial available?
Yes, we offer a limited-period free trial so users can explore Zeroqu’s features before committing to a subscription.
